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Confirm your card now with the maximum amount we may bill later.
Please, give to the technician the same email address so he can find your account.
Remote supportWe help you
- We call you or you call us
- Chat or emails
- Screen Sharing (iPhone and Androids included)
- Remote Control
- Calling third parties for you
- Buying software prior to install
Remote managementWe manage for you
- We manage your licenses for you (MS Office, Security Software, Adobe, etc.)
- We manage licenses for you (not at your name) (MS Office, Security Software, Adobe, etc.)
- Remote monitoring of your servers or services, alerting you when something happens
- Remote monitoring of your servers or services, fixing issues prior to inform you of the results
- Screen Sharing and remote control for user support
- On-Site management
- SLA / Responsibility (coming soon)
Questions and payment
Why do I have to pay before being helped?
We know it’s a bit confusing at the first time, so we’re clear:
we just book the amount on your credit card before we can help you.
It’s a warranty for us, and we can then keep the best quality for you, as we may not be able to run after you.
When the session is finished, the agent will log how much time he had with you. We can see the call length and the time of the case.
Later, an accounting agent we will release the charge of your credit card with the corresponding amount. It can’t be superior of the booking.
To be numerical, if you book 1h, and we solve your problems in 30 minutes, then we will bill you 30 minutes. The difference we booked is not available anymore.
How much time minimum is billed
You can choose how much time you want to authorize at the maximum. If the technician did not finish during this time, you’ll have to make another authorization.
We bill a minimum of 30 minutes. If you’re on the phone while paying, the time will be billed. Please, remember it’s easier to book more than needed. Your money is not lost nor even moving. If we book 200.– and we finally charge 25.–, the 175.– is immediately available for your use.
If we fix your problem in 5 minutes, don’t hesitate to ask more questions.
What if I paid prior to call you and nobody is available?
It’s always a good idea to prepay before reaching us, so we can help your directly.
We will always contact you as soon as possible.
If it’s too late, don’t worry. If you cancel your case or you said immediately at the phone that the case is solved, the booked payment will just be canceled.
As no agent can bill nor refund, the accounting department will cancel the booking. If for any reason it’s not done, any booking is canceled after 7 days.
What if I don't want to pay now?
Then we can’t help you, we’re sorry.
Our agents are professionals and we want to pay them.